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In this ebook we interview a selection of industry experts familiar with the technology to gain insight into the lessons learnt from their experiences with machine learning.
Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically linked in today's 'age of the customer'.
With expert commentary from Gustavo Imhof, Customer Experience Manager, Hermes this report looks at the opinions of over 100 relevant individuals in the customer experience space. This report aims to understand more about where businesses are positioned on the journey to AI implementation, where they hope to be on this journey by 2020, and if they are realising tangible ROI through the implementation of AI.
An in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years
We live in an age where technology, investment, people and demand have aligned and it is widely recognised that now is the time of AI. Is your organisation ready to capture the value that will come with this wave of innovation?