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Download the agenda for the Customer Experience for Artificial Intelligence here >>
With detailed feedback from a number of industries, this report demonstrates where AI-ready businesses are currently positioned on their journey to implementation, the areas they are choosing to invest in and the challenges they face in execution. Our results demonstrate that some of the most significant barriers to AI adoption which are stagnating implementation are centred around company culture and restrictive legacy systems, in addition to a lack of clarity in the vendor market when deciding which solution to implement.
In this ebook we interview a selection of industry experts familiar with the technology to gain insight into the lessons learnt from their experiences with machine learning.
Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically linked in today's 'age of the customer'.
Ahead of his participation in the upcoming CX Artificial Intelligence Conference, CX Network spoke exclusively to Saad Naseer, Sr. Manager Products & Platforms at Pakistan Telecoms. As one of the pioneering organisations in the region to implement this system, we wanted to find out the successes and challenges of driving cultural change and how these systems can be used to drive tangible ROI within a business.
With expert commentary from Gustavo Imhof, Customer Experience Manager, Hermes this report looks at the opinions of over 100 relevant individuals in the customer experience space. This report aims to understand more about where businesses are positioned on the journey to AI implementation, where they hope to be on this journey by 2020, and if they are realising tangible ROI through the implementation of AI.
An in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years
We live in an age where technology, investment, people and demand have aligned and it is widely recognised that now is the time of AI. Is your organisation ready to capture the value that will come with this wave of innovation?