10 - 11 April 2018 | United Kingdom

Media Center

Customer Experience for AI Agenda

Download the agenda for the Customer Experience for Artificial Intelligence to find out more about:

  • Increasing customer retention and brand recognition by providing your people with the information required to deliver the best customer experience and by recognising that you can make better use of people through robots
  • Maximising the upsell of your products and services by using the latest market-leading technologies for a better customer journey
  • Becoming truly customer-centric by integrating highly profitable new AI and machine learning technologies as demonstrated by the likes of Ultra Mobile, Sky and Reddit
  • Reducing the time spent by consumers contacting your brand by delivering a slick, seemless front end point of contact
  • Realising the extra revenue that AI creates by supporting your current staff and various verticals your consumers interact with

PDF

Implementing AI in Pakistan Telecoms

Ahead of his participation in the upcoming CX Artificial Intelligence Conference, CX Network spoke exclusively to Saad Naseer, Sr. Manager Products & Platforms at Pakistan Telecoms. As one of the pioneering organisations in the region to implement this system, we wanted to find out the successes and challenges of driving cultural change and how these systems can be used to drive tangible ROI within a business.


PDF

How Machine Learning is Revolutionising The Insurance Industry

In this ebook we interview a selection of industry experts familiar with the technology to gain insight into the lessons learnt from their experiences with machine learning.

CEM Telecoms: Top 4 facts about customer experience and AI

Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically linked in today's 'age of the customer'.

Survey Report 2018

With expert commentary from Gustavo Imhof, Customer Experience Manager, Hermes this report looks at the opinions of over 100 relevant individuals in the customer experience space. This report aims to understand more about where businesses are positioned on the journey to AI implementation, where they hope to be on this journey by 2020, and if they are realising tangible ROI through the implementation of AI.

AI 2020: The Future of Customer Experience

An in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years