5th - 7th November, 2018 | Hilton London Kensington, London, United Kingdom

Meet the Speakers

Speakers


Chair: Sherrie Simmons
Chair: Sherrie Simmons
COO
In STEPPS
Seth Adler
Seth Adler
Host
CX Network
Abhijit Akerkar
Abhijit Akerkar
Head of Applied Science, Business Integration
Lloyds Banking Group
James Alexander
James Alexander
Decisioning Director
Sky
Konstantinos Asimakopoulos
Konstantinos Asimakopoulos
Director, Business Development, Europe
Omilia
Aaron Boasman-Patel
Aaron Boasman-Patel
VP, AI and CX
TM Forum
Ali Bouhouch
Ali Bouhouch
CTO and VP, Enterprise Architecture
SEPHORA
Chris Carmichael
Chris Carmichael
Manager, Innovation Lab
TUI
Qaalfa Dibeehi
Qaalfa Dibeehi
VP, Marketing and Strategy Innovation, Customer Experience and Digital, EMEA
Forrester Research
Ranjan Gill
Ranjan Gill
Head of Social Support Strategy
Koodo Mobile
Martin Hill-Wilson
Martin Hill-Wilson
Founder
Brainfood Consulting
Mia Jalava
Mia Jalava
Head of Customer Process Development
Telia Finland
Peter Kleinhans
Peter Kleinhans
Head of Sales
solvatio AG
Phil  Lewis
Phil Lewis
Managing Director
Corporate Punk
Jacqueline Mundkur
Jacqueline Mundkur
Group Head, Customer Service
The Future Group
Saad Naseer
Saad Naseer
Group Manager, Products & Platforms
PTCL
Dr. David Naylor
Dr. David Naylor
Founder
Humanotics
Matt Netwon
Matt Netwon
Watson AI Technical Leader, Europe
IBM Watson
Justin Reilly
Justin Reilly
Former Head of Customer Experience Innovation
Verizon
Sandeep Shashikant
Sandeep Shashikant
Director, Product Management
Frontier Communications
Nicholas Stone
Nicholas Stone
CX Transformation Consultant
Verizon Enterprise Solutions
Eric Tyree
Eric Tyree
VP, Chief Data Scientist
Carlson Wagonlit Travel
Bart van Aardenne
Bart van Aardenne
Founder & Chairman
Vinculums Services
Bob Walmsley
Bob Walmsley
SVP, Worldwide Sales
Coveo
Michael Wolczyk
Michael Wolczyk
Head of Online Processes
Commerzbank