6th - 7th November 2018 | United Kingdom

Meet the Speakers

Speakers


Chair: Sherrie Simmons
Chair: Sherrie Simmons
Founder & Principal Consultant
SIMS Consulting Group
Ali Bouhouch
Ali Bouhouch
CTO and VP, Enterprise Architecture
SEPHORA
Patricia Davison
Patricia Davison
Global CX Lead
BD
Qaalfa Dibeehi
Qaalfa Dibeehi
VP, Marketing and Strategy Innovation, Customer Experience and Digital, EMEA
Forrester Research
Jose Sanchez Loureda
Jose Sanchez Loureda
VP, Global Head of Data Science & Analytics
Carlson Wagonlit Travel
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon
Aaron Boasman-Patel
Aaron Boasman-Patel
VP, AI and CX
TM Forum
Abhijit Akerkar
Abhijit Akerkar
Head of Applied Science, Business Integration
Lloyds Banking Group
Dr. David Naylor
Dr. David Naylor
Founder
Humanotics
James Alexander
James Alexander
Decisioning Director
Sky
Rahul Dhandhania
Rahul Dhandhania
VP, Strategy and Transformation
HSBC
Mia Jalava
Mia Jalava
Head of Customer Process Development
Telia Finland
Phil  Lewis
Phil Lewis
Managing Director
Corporate Punk
Martin Hill-Wilson
Martin Hill-Wilson
Founder
Brainfood Consulting
Ranjan Gill
Ranjan Gill
Head of Social Support Strategy
Koodo Mobile
Sandeep Shashikant
Sandeep Shashikant
Director, Product Management
Frontier Communications
Craig Palmer
Craig Palmer
Director, CX Transformation, EMEA
Verizon
Michael Wolczyk
Michael Wolczyk
Head of Online Processes
Commerzbank
Jacqueline Mundkur
Jacqueline Mundkur
Group Head, Customer Service
The Future Group
Saad Naseer
Saad Naseer
Group Manager, Products & Platforms
PTCL
Sergio Rendón
Sergio Rendón
Director, CX Consultancy Practice and Experience Ambassador
Xapience
Peter Kleinhans
Peter Kleinhans
Head of Sales
solvatio AG