5th - 7th November, 2018 | Hilton London Kensington, London, United Kingdom

Abhijit Akerkar


Head of Applied Science, Business Integration
Lloyds Banking Group


10:30 AI SOUP FOR THE CX SOUL: HOW CAN AI TRANSFORM CX AND UNLEASH SIGNIFICANT VALUE?

Abhijit will argue that like a consummate chef, you will have to blend the right ingredients – strategy, technology, data, behavioural science, capability building, and ethics – in the right way to create a signature dish that enhances your brand value. A variety of AI technologies will have to be deployed to work in tandem to create a compound effect while maximising value from each technology. Organisational silos will have to be broken. Cracking this code for your organisation will take a few iterations. Subsequent scaling will unleash a significant value for your brand. 


Check out the incredible speaker line-up to see who will be joining Abhijit.

Download The Latest Agenda