6th - 7th November 2018 | United Kingdom

Bernard Szerderkenyi

VP Customer Management
Koodo Mobile


2:15 PM Disruptive Models for Cost Containment as New Source of Growth for Increased Profits

  • Implementing AI assisted customer service – costs vs. ROI
  • Customer care centers vs. self-serve help systems
  • Using behavioural economics to drive digital adoption


Check out the incredible speaker line-up to see who will be joining Bernard .

Download The Latest Agenda