Carl LyonManaging Director
Perpetual Experience Ltd
11:30 AM Exploring AI and Automation Further, Addressing How to Take Findings into Your Own Organisation
Organisations are constantly searching for the next big thing to deliver exceptional customer experience alongside significant commercial advantage.
Digital shook us up. It made us think differently about delivering real change in our organisations. AI/Automation, within this digital shakeup, has become a key focus for many organisations who want to understand:
- Is AI/Automation applicable to my organisation?
- If it is applicable, then how can I implement it?
- Will it deliver real commercial benefits?
- What investment do I need to make?
- How do we identify and quantify the elements we need to bring together to calculate a real world ROI?