6th - 7th November 2018 | United Kingdom

Melissa Harris

CEO
Telecom Training Corporation

Melissa Harris is CEO of Telecom Training Corporation (TTC) that provides customized training solutions to telecommunications and cellular operators and service providers. With a global team of over 750 professional trainers/coaches/consultants, TTC has a unique knowledge of the industries served and expertise in a wide variety of topics.

Established in 1996, TTC is renowned for increasing sales, improving customer satisfaction, and exceeding corporate goals for clients ranging from global leaders to smaller organizations.

Her background prior to founding Telecom Training Corporation includes: General Manager National Training, Regional Marketing Director, and Senior Sales Manager for AT&T Mobility/Cingular/BellSouth Cellular; Manager Corporate Training, Verizon/Contel Cellular One; and Major Account Sales Executive, AT&T. She has BBA and MBA degrees in marketing/retailing/accounting. Melissa’s volunteer work with dog rescue and adoption reflects her passionate caring and desire for excellence used every day in business. She is a frequent speaker at global telecommunications industry conferences such as IQPC, ITU, CTU, CTIA, ITA, CANTO, CARILEC, RCA/CCA, NTCA, and Informa/IBC



2:45 PM Upskilling Your People – AI Cost Savings vs. Revenue Generation

AI tools are often pitched as means of replacing low-skilled jobs and automating certain processes. As such, cost-saving is a phrase often used in commercial discussions in the context of AI. While this is true to a certain extent, the true benefit of AI is the extra revenue it is able to generate through equipping your people with the knowledge they need. Topics included in this presentation include how to:
  • Ensure your leadership team is aware of the cost savings and revenue generation benefits of your AI solutions
  • Obtain C-level commitment for the time and investment required for upskilling your teams
  • Effectively leverage multiple resources, such as your internal management and training teams and your commercial partners, to provide effective upskilling training and development solutions
  • Implement strategies for employees to be rewarded and held accountable in meeting both AI cost savings and revenue generation goals


Check out the incredible speaker line-up to see who will be joining Melissa.

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