6th - 7th November 2018 | United Kingdom

Michael Wolczyk


Head of Online Processes
Commerzbank


12:00 PM HOW TO ACHIEVE THE RIGHT BALANCE BETWEEN AI AND GOOD CX IN CUSTOMER CENTERS

Learn the key tips from Commerzbank’s 0 to a 100 AI transformation of customer centres. 

  • Where to start:  Bots vs. AI ; Voice vs. Chat?
  • What is the right technology?
  • Which Level of Automation is possible
  • Avoiding Customer Contacts? Or qualifying valuable leads?



Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda