Head of Social Support Strategy
10:30 AM CUSTOMER CARE IN THE AGE OF DIGITAL
As head of Koodo Mobile’s Social Support Strategy, Ranjan is focused on creating effortless digital support experiences for all customers, while keeping Koodo the most recommended wireless brand in Canada. Through strategic foresight, drive, and determination, he built a strong foundation for his most recent engagement at Koodo Mobile, a flanker brand of one of the largest Canadian telcos. It’s in that capacity that Ranjan and his team have implemented a new service model strategy, leveraging AI at its core, with the ultimate goal of an even better customer experience and significantly improved operational efficiency for the Koodo brand.
- How do we integrate chat bots into customer care successfully?
- Behavioural psychology in defining CX strategy
- Guiding customers onto the right path: how do we get the customer to embrace virtual assistants?