6th - 7th November 2018 | United Kingdom

Mia Jalava


Head of Customer Process Development
Telia Finland


3:15 PM AI AND ROBOTICS LEAD THE WAY FOR BETTER CUSTOMER EXPERIENCE AT TELIA

The experience of developing CX with robotics and AI with true cases driving the business value in the organization.

  • Our journey with robotics development and the brief overview of benefits  
  • What kind of robots have we implemented at Telia?
  • The case studies of first experiences of AI development 
  • Story of our journey and how to get people on board and the cases they have worked on
  • Developing AI and the 4 step implementation model for Robotics 
  • Where do we go from here?


Check out the incredible speaker line-up to see who will be joining Mia.

Download The Latest Agenda