5th - 7th November, 2018 | Hilton London Kensington, London, United Kingdom

Sandeep Shashikant


Director, Product Management
Frontier Communications


2:45 PM (AI)2 - THE WINNING COMBINATION FOR SUPERIOR CX

Get insights into how Frontier Communications has leveraged AI to enhance CX, earn customers trust and loyalty, reduce churn, monetize VAS and increase revenue.  

Sandeep will discuss key factors for success when implementing an AI tool, challenges encountered as the tool was developed and how to overcome these, as well as understanding, and commercially exploiting key pieces of customer insights. 

  • How do we address customers’ security concerns in the new connected world? 
  • How to leverage AI to present the next best offer that suits the customers need? 
  • Showing the “Value” in the service to the customer
  • Challenges implementing AI support systems in the telco ecosystem
  • Overcoming the implementation challenges 
  • Gaining competitive advantage using AI



Check out the incredible speaker line-up to see who will be joining Sandeep .

Download The Latest Agenda